Program Guide: Customer First for OEMs and VARs

As an OEM or VAR, you are challenged to differentiate yourself amidst global competition and rapidly evolving technology. In today’s dynamic marketplace, your customers demand innovative solutions that increase business agility, optimize productivity and achieve sustainability objectives, all while lowering their total cost of ownership and improving profitability. The Customer FIRST for OEMs and VARs Program provides you with a formal mechanism that helps you deliver value to your customers.

A Customer FIRST for OEMs and VARs agreement provides an assortment of services designed to ensure optimal performance of your machines, solutions or value-added offerings and reduce the cost of ownership for you and your customers. The program provides convenient access to a dedicated team of highly experienced and skilled resources capable of resolving technical issues you might experience as you adjust, fine-tune, and upgrade your software solution. The program also provides access to expert support when you need assistance for runtime issues your customers may be experiencing.