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SolutionsPT Technical Support over Christmas
21 December 2018
Lisa Holmes
View Count 609

SolutionsPT Technical Support are closed from 24th December at 18:00pm and will be returning on 2nd January 2019 at 08:00am.

During this period, if you have a valid Customer FIRST agreement and you need to speak to a Wonderware / Citect expert in case of an emergency, please contact Aveva Lake Forest (US) on: 0019496398500. Please have your UserID and Customer First number ready.

In order to receive an associated UserID, users will need to register via the following link: https://softwareom.schneider-electric.com/softwarewebID/  and enter the Customer First number when creating a user account.

You can also email CustFirstSupport@schneider-electric.com or if you have a Customer FIRST Premium/Elite agreement please use: PremiumSupport@schneider-electric.com.

If your issue is regarding Stratus and it cannot wait until our office re-opening, please call Global Stratus Support on: 001 602-852-3094 or UK Tech Support, Tel. 0208 917 0455, E-mail dispatcher@stratus.com.

If you issue is regarding ThinManager and it cannot wait until our return, please call ThinManager Support on: 001 678 735 7432 or E-mail support@thinmanager.com.

 

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