Customer FIRST Technical Support
Your investment in world-class automation software is the first step in driving efficient processes and enterprise-wide business results. However, the right technology is just one factor of your overall success. The Citect Customer FIRST support programme demonstrates our commitment to your success. It offers a rich portfolio of essential software maintenance, award-winning technical support and services to help you to protect and extend the value of your investment and keep operations running smoothly. What you get with Customer FIRST support:
- Access to the Global Customer Support website for the latest product knowledge, tech support videos, forums and case submission tools
- Continuous software maintenance and innovation through software version upgrades to evolve your Citect SCADA solution to best address business needs
- Access to UK and Ireland based technical support experts that are adept at resolving issues quickly and effectively
- Optional services and system managaemt applications to help you manage, optimise and extract the most value from your software solution
Customer FIRST Support Levels
With an array of service levels and options, you choose the program level that best suits your specific needs. Whether you are planning a new installation, optimising and fine-tuning a mature system, or evolving your system with the latest software upgrades to take advantage of rich new capabilities, our service level options will ensure you have what you need.
Please click here to view the Customer First service levels and options.
Customer FIRST Support Benefits App – Available Here
Customer FIRST membership provides access to the Customer FIRST Benefits App (available on both Apple and Android devices). The App provides the latest information on your support entitlements, including your technical support ID for accessing support, and real-time notification of available software updates to download via ESD. Simply use you Customer FIRST membership credentials to login to the App.