Our Technical Support team is made up of experts who specialise in a wide range of Industrial IT solutions.
Our support program is a flexible portfolio of services that help protect and extend the value of your industrial IT system across its entire life cycle. This enables access to the latest software upgrades for extending the value of your software investment and provides expert technical assistance, optional services and self-help tools to help you improve your operational effectiveness.
We provide world class technical support and all support tickets raised are owned by us, with the majority of cases being dealt with in-house (1st and 2nd line support).
When product developer escalation is needed, we make contact with the supplier directly, meaning you just deal with a single point of contact at SolutionsPT whilst work is being carried out.
Our technical support is offered to you remotely, for example via Webex, or by telephone.
To find out more about our Industrial IT Technical Support, contact us.